Terms & Conditions
Legal Notice
Introduction: This legal notice outlines the terms and conditions for the use of the ecommerce website.
Website Owner: The ecommerce website is owned and operated by J.D.E. COMPUTING LTD, a company registered in Cyprus ( ΗΕ 146728 ), with its registered office at Archbishop Makariou III, 12, Paralimni, Cyprus
Intellectual Property: The content, design, and images on the ecommerce website are protected by intellectual property laws and may not be used without the prior written consent of the website owner.
Use of Website: The ecommerce website is intended for personal and non-commercial use. The use of the website for any illegal or unauthorized purpose is strictly prohibited.
Liability: The website owner is not liable for any damages or losses resulting from the use of the website or the inability to access the website.
Disclaimer: The website owner does not guarantee the accuracy or completeness of the information on the website. The website owner is not responsible for any errors or omissions in the information on the website.
In the event of incorrect information, including but not limited to pricing errors, CougarGamingCyprus.com reserves the right to cancel or refuse any orders. If an order is canceled or refused due to incorrect information, the customer will be promptly notified.
CougarGamingCyprus.com may, at its sole discretion, cancel or refuse any order for any reason, including but not limited to suspected fraudulent activity, violations of these terms and conditions, or product unavailability.
Privacy Policy: The website owner respects the privacy of its users and collects, uses, and stores personal information in accordance with applicable privacy laws. Please refer to our Privacy Policy for more information.
Links to Third-Party Websites: The ecommerce website may contain links to third-party websites. The website owner is not responsible for the content or accuracy of these websites.
Applicable Law: This legal notice is governed by the laws of Cyprus and any disputes arising from the use of the website shall be subject to the exclusive jurisdiction of the courts of Cyprus.
Contact Information: If you have any questions or concerns about this legal notice, please contact us.
By accessing and using the ecommerce website, you agree to comply with this legal notice and any applicable laws and regulations. If you do not agree with these terms and conditions, please do not use the website.
By using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Customer", "Client", "You" and "Your" refers to you, the person accessing this website, ordering any product and accepting the Company's terms and conditions. "The Company", "Computer Geeks" "ourselves", "we" and "us" refer to Computer Geeks LTD having an address at John Kennedy 1, 5350 Frenaros. “Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated products, in accordance with and subject to, prevailing Cyprus Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
1. Definitions
"Agreement" is a reference to these Terms and Conditions, the Returns Policy, the Privacy Policy and any order form and payment instructions provided to you;
"Goods" or "Products" means the personal computer or laptop which you have ordered from us and any other hardware or software products ordered by you which are set out in your order form;
"Service" or "Services" means the assembly and servicing service that we offer to our customers as well as the selling of other PC components. The exact details of which are dependent on the level of service which is selected;
"Terms and Conditions" means this document and any updates to the document which are displayed on our Website;
"Website" is a reference to the website www.cougargamingcyprus.com which is run and operated by us and on which these Terms and Conditions are displayed.
2. Ordering from Us
2.1 If you would like to purchase one of our Products through the Website, you need to add the selected Product in your online Cart. This can be done by (1) visiting the webpage of the selected Product and (2) clicking on the “Add to Cart” button. After you add the Product which you would like to purchase to the Cart, you need to click on the “My Cart” button and, then, on the “Checkout” button. Next, you will need to login into your Account or sign in as a guest. Afterwards, you will need to perform the following operations: (1) add your billing and shipping address; (2) select a shipping option; and (3) select a billing option. Subsequently, you will need to click on the button “Submit my order” and pay the price of the Product by using the payment option selected by you. When you click on the button “Submit my order” and add the required payment information, we will send you a confirmatory email informing you about your order. By clicking on the button “Submit my order” and receiving a confirmatory email, you conclude a sale contract in English between you and us on the basis of these Terms.
2.2 The details of your specific contract will not be filed by us and, therefore, the specific contract will not be available to you. However, if you do require any information regarding your order please contact us by sending an email to info@cougargamingcyprus.com.
2.3 You must take particular care when providing us with your details to ensure that these are accurate and complete at the time of ordering.
2.4 You will be able to identify and correct any input errors prior to placing your order. If you have made any input error in your Cart, please click on the button “My Cart” and correct your error. If you would like to correct any input errors in the billing address, the shipping address, shipping options, and the billing option, please (1) go to the checkout page on the Website and (2) make the necessary corrections. The checkout page of the Website is available by clicking on the button “Checkout” which will appear after you click on the button “My Cart”.
2.5 Any order that you place with us is subject to product availability and acceptance by us. If the Goods are not available we will contact you by telephone or email and offer you an alternative Product or the option of cancelling your order.
2.6 Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale, unless you are registered as a re-seller with us.
2.7 When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.
2.8 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
2.9 The description and price of goods you order will be as shown on our Website at the time you place your order.
2.10 A purchase with the name "Computer Geeks" will appear on your bank statement after the completion of an order.
2.11 We cannot guarantee that your existing peripherals (printers, scanners, etc) will work with the new computer because of potential compatibility issues or unavailability of the right drivers.
3. Prices
3.1 All Prices shown on the Website are inclusive of value added tax (where applicable) but exclusive of delivery charges.
3.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
3.3 The total price for Goods or Services ordered, including delivery charges, will be displayed on the Website when you place your order.
3.4 No payment shall be deemed to have been received until we have received cleared funds.
3.5 Where an order is made using finance to pay for goods, delivery must take place to the address given on the finance application.
3.6 Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you an Order Confirmation, if an error in our pricing is found. The price will be verified once your order is assembled.
3.7 If an error in our pricing is found, we will inform you as soon as possible by telephone or email and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited for the goods. If you do not reconfirm or cancel your order within 3 working days of notification we will assume that you wish to cancel your order and your order will be cancelled by us.
4. Delivery
4.1 Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.
4.2 Your order will be fulfilled as soon as possible after your Order Confirmation and in any event within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.
4.3 Please ensure that you or someone who is authorised to sign for the goods on your behalf is available to take receipt of the goods. When accepting delivery please inspect the package for any visible signs of damage. If there is damage then you can either refuse the delivery or sign for the package as damaged.
4.4 The Products will be at your risk from the time of delivery.
4.5 You may collect the Goods from our premises by arranging this with us in advance. Please ensure that you have valid identification at the time of collection to demonstrate proof of your name and order address.
5. Right of withdrawal
5.1 Right of withdrawal. If you are a consumer (i.e., a natural person who is acting for purposes which are outside his trade, business, craft or profession), you have the right to withdraw from the sale contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Product(s) purchased by you. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the sale contract by an unequivocal statement (e.g., a letter sent by post or e-mail).
You can use the following contact details to exercise your rights of withdrawal:
Computer Geeks John Kennedy 1, 5350 Frenaros
Email: info@cougargamingcyprus.com
You may use the model withdrawal form in Section 5.6, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
5.2 Effects of withdrawal. If you withdraw from the sale contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the sale contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
5.3 Return of the goods in case of withdrawal. You shall send back the products or hand them over to us, without undue delay and in any event not later than 7 days from the day on which you communicate your withdrawal from the sale contract to us. The deadline is met if you send back the products before the period of 7 days has expired. You will have to bear the direct cost of returning the products.
5.4 Reimbursement. We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the goods, whichever is the earliest.
5.5 Liability for diminishing value. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
5.6 Model withdrawal form.
— To: Computer Geeks , John Kennedy 1, 5350 Frenaros.
Email: info@cougargaming.com
- — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- — Ordered on (*)/received on (*),
- — Name of consumer(s),
- — Address of consumer(s),
- — Signature of consumer(s) (only if this form is notified on paper),
- — Date
- (*) Delete as appropriate.
5.7 The right of withdrawal does not apply to sealed data carriers, such as DVDs, which you have unsealed upon receipt.
5.8 If you would like to exercise the right of withdrawal, you still have a duty of care to ensure the Product is packaged sufficiently, for the type and value of goods being returned. Due to the nature of the goods supplied, we recommend original packaging is used. If original packaging is not available, new specialty packaging can be ordered from us. Where you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.
6. Warranty
6.1 In addition to any warranty that you may have purchased with your Products, all Products that we supply are warranted free from defects for 24 months from the date of supply.
6.2 In case within the warranty period our Product shows any defect caused by faulty materials and/or workmanship, we will make arrangements for free of charge service. If a repair is not possible or is considered uneconomical, we may replace the Product with the same or equivalent Product or part. We reserve the sole discretion as to whether to replace a Product rather than repair it. If a replacement is provided the Product or part replaced becomes our property. We may replace parts with refurbished parts.
6.3 The warranty does not apply to any defect in the Products arising from:
fair wear and tear;
willful damage;
accident;
negligence by you or any third party (e.g., not using a surge protector);
use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated / hot or dusty environment);
failure to follow the manufacturer's instructions;
any alteration or repair carried out without the manufacturer's approval;
acts of God (e.g., thunderstorm activity and other natural disasters), fire, pets, voltage supply problems, and water;
entry by any insect, vermin or foreign object in the Product;
using the Product with an alternate power source (solar, inverter, generator, etc.) The use of these power sources to power your Product is not recommended by us.
6.4 By returning a Product to us, you agree that we will delete all data stored on the returned Product without reminding you about backing up your data.
6.5 In the event of any software or hardware failure, we will not be held liable to replace, re-install or compensate for any software specified in this Section 6.5 that is lost, damaged or corrupted. This Section 6.5 applies to software provided free of charge by us or any third party software that was installed by you.
7. Upgrade Service
7.1 The upgrade service is provided for customers who wish to purchase upgrades for their existing computer that was purchased from www.cougargamingcyprus.com. We do not guarantee compatibility for systems other than the original order purchased and we assume that you have not installed any other components into the system when we perform an online check for compatibility.
7.2 If a collection and re-delivery upgrade service is selected we assume that the computer is in a full working order and free from damage or defects. If the computer requires repairs and is outside of warranty these will be chargeable and we will contact you to arrange payment before any upgrades are completed.
7.3 Before paying for the upgrade service you will be given details of stock levels for each component you have selected:
i. Green Colour Status
This item is in stock.
ii. Red Colour Status
This item is not currently in stock. It will be ordered in upon request and your order will not be completed until this item arrives.
The above indicators are for guidance only and we cannot be held responsible for any errors or omissions in our stock.
7.4 If a collection and re-delivery upgrade service is selected you will have the opportunity to book in a collection with our courier after the new upgrade order has been processed. This collection service will be requested automatically with our courier and we cannot accept any responsibility or compensate for any failure to collect for any reason.
7.5 If the upgrade cannot be performed for any reason other than our own negligence you will not be entitled to a refund of collection and re-delivery costs or compensation of any sort.
8. Our Website security
8.1 Encryption Technology: We use the industry standard secure sockets layer (SSL) 256-bit encryption technology to ensure that all your personal and transactional information is encrypted before transmission. To check that you are in a secure area of our Website look at the address bar of your browser and you will see https as opposed to http. All this technology and our policies are to safeguard your privacy from unauthorised access/improper use.
9. Complaint Policy
Complaint Submission Process:
Users can submit complaints by completing the contact form available on the "Contact Us" page of our website. The form should include relevant details such as the user's name, contact information, nature of the complaint, and any supporting documentation.
Response Timeframe:
We strive to respond to complaints within 3 working days from the date of receipt. However, please note that complex or escalated issues may require additional time for thorough investigation and resolution.
Investigation and Resolution:
Upon receiving a complaint, our company will transfer it to the appropriate department for review and evaluation. We will take all necessary steps to investigate the matter and reach a fair resolution. This may involve gathering additional information, consulting relevant parties, and conducting a thorough assessment of the situation.
Communication:
We are committed to maintaining open and transparent communication with our users throughout the complaint resolution process. Our company will contact the user via phone or email to acknowledge the complaint, provide updates on the progress, and propose a solution or inform them of the final decision.
Confidentiality:
We treat all complaints with strict confidentiality. Any personal information provided in the complaint will be handled in accordance with our privacy policy, ensuring compliance with relevant data protection laws and regulations.
Fairness and Impartiality:
We guarantee that all complaints will be treated fairly and impartially, without any bias or prejudice. Our company will evaluate each complaint based on the relevant facts and evidence provided, striving to reach a resolution that is equitable and reasonable.
Legal Recourse:
Our complaint policy does not limit or affect users' rights to seek legal recourse or pursue remedies available under applicable laws and regulations. Users retain the right to escalate their complaint through appropriate legal channels if they are not satisfied with the resolution provided.
Amendments to the Complaint Policy:
Our company reserves the right to modify or update the complaint policy as necessary. Any changes to the policy will be communicated to users through a prominent notice on our website or via email, ensuring that users are informed of the updated procedures.
This complaint policy is governed by the laws of Cyprus, and any disputes arising from or related to the complaint process shall be subject to the exclusive jurisdiction of the courts of Cyprus.
By using our website and services, users acknowledge and agree to comply with this complaint policy and the terms and conditions outlined in our terms of service.
If you have any questions or concerns regarding this complaint policy, please contact us through the provided channels.
Returns and Refunds:
1.1. Damaged or Defective Products:
a. If you receive a damaged or defective product from CougarGamingCyprus.com, please contact our customer support team within 3 days of receiving the product.
b. Provide detailed information about the damage or defect, and if possible, include supporting photographs.
c. Once we verify the issue, we will provide you with instructions for returning the product.
d. Upon receipt of the returned product, we will inspect it and, if the damage or defect is confirmed, we will offer you a replacement or issue a refund, according to your preference.
e. Refunds will be issued using the original payment method, unless otherwise agreed upon.
1.2. Change of Mind or Dissatisfaction:
a. If you are not satisfied with your purchase from CougarGamingCyprus.com and wish to return it, please contact our customer support team within 14 days of receiving the product.
b. The product must be in its original condition, unused, and in its original packaging. We do not accept returns for products with opened boxes.
c. Return shipping costs will be borne by the customer.
d. Upon receipt of the returned product and confirmation of its condition, we will issue a refund for the product's purchase price, excluding any shipping or handling fees.
e. For returned products, we offer store credit only. Please note that the store credit can be used only for future purchases.
f. In situations where the product needs to be returned to the supplier, we will inform you of the return process and associated shipping costs. These shipping costs will be charged to the customer and deducted from the refund amount.
Cancellations:
2.1. Order Cancellation Before Shipment:
a. If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible.
b. If the cancellation request is received before the order is processed and shipped, we will cancel the order and issue a full refund.
2.2. Order Cancellation After Shipment:
a. If you wish to cancel an order after it has been shipped, you will need to follow the return/refund process outlined above in the "Change of Mind or Dissatisfaction" section.
Exceptions:
Please note that certain products may be ineligible for return or refund due to hygiene reasons or if explicitly stated on the product page. These exceptions will be clearly communicated on the website.
Contact Information:
If you have any questions or concerns regarding returns, refunds, or cancellations, please contact our customer support team at info@cougargamingcyprus.com
Please carefully review and understand our Return/Refund and Cancellation Policy before making a purchase from CougarGamingCyprus.com. By placing an order, you acknowledge and agree to abide by the terms and conditions outlined in this policy.