Terms & Conditions
n using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Customer", "Client", "You" and "Your" refers to you, the person accessing this website, ordering any product and accepting the Company's terms and conditions. "The Company", "Computer Geeks LTD" "ourselves", "we" and "us" refer to Computer Geeks LTD having an address at Vithleem 25 Larnaca,Cyprus. “Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated products, in accordance with and subject to, prevailing Cyprus Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
"Goods" or "Products" means the personal computer or laptop which you have ordered from us and any other hardware or software products ordered by you which are set out in your order form;
"Service" or "Services" means the assembly and servicing service that we offer to our customers as well as the selling of other PC components. The exact details of which are dependent on the level of service which is selected;
"Terms and Conditions" means this document and any updates to the document which are displayed on our Website;
"Website" is a reference to the website www.cougargamingcyprus.com which is run and operated by us and on which these Terms and Conditions are displayed.
2. Ordering from Us
2.1 If you would like to purchase one of our Products through the Website, you need to add the selected Product in your online Cart. This can be done by (1) visiting the webpage of the selected Product and (2) clicking on the “Add to Cart” button. After you add the Product which you would like to purchase to the Cart, you need to click on the “My Cart” button and, then, on the “Checkout” button. Next, you will need to login into your Account or sign in as a guest. Afterwards, you will need to perform the following operations: (1) add your billing and shipping address; (2) select a shipping option; and (3) select a billing option. Subsequently, you will need to click on the button “Submit my order” and pay the price of the Product by using the payment option selected by you. When you click on the button “Submit my order” and add the required payment information, we will send you a confirmatory email informing you about your order. By clicking on the button “Submit my order” and receiving a confirmatory email, you conclude a sale contract in English between you and us on the basis of these Terms.
2.2 The details of your specific contract will not be filed by us and, therefore, the specific contract will not be available to you. However, if you do require any information regarding your order please contact us by sending an email to firstname.lastname@example.org.
2.3 You must take particular care when providing us with your details to ensure that these are accurate and complete at the time of ordering.
2.4 You will be able to identify and correct any input errors prior to placing your order. If you have made any input error in your Cart, please click on the button “My Cart” and correct your error. If you would like to correct any input errors in the billing address, the shipping address, shipping options, and the billing option, please (1) go to the checkout page on the Website and (2) make the necessary corrections. The checkout page of the Website is available by clicking on the button “Checkout” which will appear after you click on the button “My Cart”.
2.5 Any order that you place with us is subject to product availability and acceptance by us. If the Goods are not available we will contact you by telephone or email and offer you an alternative Product or the option of cancelling your order.
2.6 Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale, unless you are registered as a re-seller with us.
2.7 When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.
2.8 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
2.9 The description and price of goods you order will be as shown on our Website at the time you place your order.
2.10 A purchase with the name "Computer Geeks" will appear on your bank statement after the completion of an order.
2.11 We cannot guarantee that your existing peripherals (printers, scanners, etc) will work with the new computer because of potential compatibility issues or unavailability of the right drivers.
3.1 All Prices shown on the Website are inclusive of value added tax (where applicable) but exclusive of delivery charges.
3.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
3.3 The total price for Goods or Services ordered, including delivery charges, will be displayed on the Website when you place your order.
3.4 No payment shall be deemed to have been received until we have received cleared funds.
3.5 Where an order is made using finance to pay for goods, delivery must take place to the address given on the finance application.
3.6 Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you an Order Confirmation, if an error in our pricing is found. The price will be verified once your order is assembled.
3.7 If an error in our pricing is found, we will inform you as soon as possible by telephone or email and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited for the goods. If you do not reconfirm or cancel your order within 3 working days of notification we will assume that you wish to cancel your order and your order will be cancelled by us.
4.1 Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.
4.2 Your order will be fulfilled as soon as possible after your Order Confirmation and in any event within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.
4.3 Please ensure that you or someone who is authorised to sign for the goods on your behalf is available to take receipt of the goods. When accepting delivery please inspect the package for any visible signs of damage. If there is damage then you can either refuse the delivery or sign for the package as damaged.
4.4 The Products will be at your risk from the time of delivery.
4.5 You may collect the Goods from our premises by arranging this with us in advance. Please ensure that you have valid identification at the time of collection to demonstrate proof of your name and order address.
5. Right of withdrawal
5.1 Right of withdrawal. If you are a consumer (i.e., a natural person who is acting for purposes which are outside his trade, business, craft or profession), you have the right to withdraw from the sale contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Product(s) purchased by you. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the sale contract by an unequivocal statement (e.g., a letter sent by post or e-mail).
You can use the following contact details to exercise your rights of withdrawal:
Computer Geeks LTD, Vithleem 25, Larnaca,Cyprus.
You may use the model withdrawal form in Section 5.6, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
5.2 Effects of withdrawal. If you withdraw from the sale contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the sale contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
5.3 Return of the goods in case of withdrawal. You shall send back the products or hand them over to us, without undue delay and in any event not later than 7 days from the day on which you communicate your withdrawal from the sale contract to us. The deadline is met if you send back the products before the period of 7 days has expired. You will have to bear the direct cost of returning the products.
5.4 Reimbursement. We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the goods, whichever is the earliest.
5.5 Liability for diminishing value. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
5.6 Model withdrawal form.
— To: Computer Geeks LTD, Vithleem 25, Larnaca,Cyprus.
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate.
5.7 The right of withdrawal does not apply to sealed data carriers, such as DVDs, which you have unsealed upon receipt.
5.8 If you would like to exercise the right of withdrawal, you still have a duty of care to ensure the Product is packaged sufficiently, for the type and value of goods being returned. Due to the nature of the goods supplied, we recommend original packaging is used. If original packaging is not available, new specialty packaging can be ordered from us. Where you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.
6.1 In addition to any warranty that you may have purchased with your Products, all Products that we supply are warranted free from defects for 24 months from the date of supply.
6.2 In case within the warranty period our Product shows any defect caused by faulty materials and/or workmanship, we will make arrangements for free of charge service. If a repair is not possible or is considered uneconomical, we may replace the Product with the same or equivalent Product or part. We reserve the sole discretion as to whether to replace a Product rather than repair it. If a replacement is provided the Product or part replaced becomes our property. We may replace parts with refurbished parts.
6.3 The warranty does not apply to any defect in the Products arising from:
- fair wear and tear;
- willful damage;
- negligence by you or any third party (e.g., not using a surge protector);
- use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated / hot or dusty environment);
- failure to follow the manufacturer's instructions;
- any alteration or repair carried out without the manufacturer's approval;
- acts of God (e.g., thunderstorm activity and other natural disasters), fire, pets, voltage supply problems, and water;
- entry by any insect, vermin or foreign object in the Product;
- using the Product with an alternate power source (solar, inverter, generator, etc.) The use of these power sources to power your Product is not recommended by us.
6.4 By returning a Product to us, you agree that we will delete all data stored on the returned Product without reminding you about backing up your data.
6.5 In the event of any software or hardware failure, we will not be held liable to replace, re-install or compensate for any software specified in this Section 6.5 that is lost, damaged or corrupted. This Section 6.5 applies to software provided free of charge by us or any third party software that was installed by you.
7. Upgrade Service
7.1 The upgrade service is provided for customers who wish to purchase upgrades for their existing computer that was purchased from www.cougargamingcyprus.com. We do not guarantee compatibility for systems other than the original order purchased and we assume that you have not installed any other components into the system when we perform an online check for compatibility.
7.2 If a collection and re-delivery upgrade service is selected we assume that the computer is in a full working order and free from damage or defects. If the computer requires repairs and is outside of warranty these will be chargeable and we will contact you to arrange payment before any upgrades are completed.
7.3 Before paying for the upgrade service you will be given details of stock levels for each component you have selected:
i. Green Colour Status
This item is in stock.
ii. Red Colour Status
This item is not currently in stock. It will be ordered in upon request and your order will not be completed until this item arrives.
The above indicators are for guidance only and we cannot be held responsible for any errors or omissions in our stock.
7.4 If a collection and re-delivery upgrade service is selected you will have the opportunity to book in a collection with our courier after the new upgrade order has been processed. This collection service will be requested automatically with our courier and we cannot accept any responsibility or compensate for any failure to collect for any reason.
7.5 If the upgrade cannot be performed for any reason other than our own negligence you will not be entitled to a refund of collection and re-delivery costs or compensation of any sort.
8. Our Website security
8.1 Encryption Technology: We use the industry standard secure sockets layer (SSL) 256-bit encryption technology to ensure that all your personal and transactional information is encrypted before transmission. To check that you are in a secure area of our Website look at the address bar of your browser and you will see https as opposed to http. All this technology and our policies are to safeguard your privacy from unauthorised access/improper use.
8.2 External Websites: If you use links on our Website that lead you to external websites, we will have no control over the way your information will be processed. As other websites may handle your information in a different way, we recommend that you check the privacy policies of each website that you visit.
9. Using Our Website
9.1 The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.
9.2 We aim to have the Website available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the Website as up to date as possible; all product descriptions displayed on the Website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order.
9.3 You must not interfere with the working of our Website nor must you circumvent security on the Website, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, Website, router or any other internet connected device or service.
10. Your Information
10.1 Where we have requested information from you to provide the Goods or Services, you agree to provide us with accurate and complete information.
10.2 You authorise us to use, store or otherwise process your personal information in order to provide the Goods or Services to you and for marketing purposes (the “Purpose"). The Purpose may include the disclosure of your personal information to third parties from time to time where this is required by law or in order to provide the Goods or Services to you. We do not pass on or sell your contact details to third parties.
10.3 You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
10.4 You should not receive unsolicited email or phone calls from companies that we do business with and we do not sell your information to these companies.
11. Complaints about our Service
11.1 We hope that you will not have any complaints about our Services however if you do have an issue please contact us at email@example.com and we will do our best to respond within 24 hours.
12. Intellectual Property Rights
12.1 All copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trademarks, internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to this Website and the Goods and Services (including information, content, material or data displayed on it) belong to us or our licensors and all such rights are reserved. The collection, arrangement and assembly of all content on the Website is the exclusive property of COMPUTER GEEKS LTD and is protected by copyright. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website unless expressly invited to do so. This Company's logo and trade name are registered with the Registrar of Companies and Official Receiver (D.R.C.O.R.) of the Republic of Cyprus. The brand names and specific services of this Company featured on this Website are trademarked.
13. User-Generated Content
13.1 The Website offers users the opportunity to publish forum posts (hereinafter, collectively referred to as “User-Generated Content”). We want all visitors of the Website to have a friendly, interesting, and safe experience. That is why all users of the Website and any contributions they make to the Website must comply with the following Code of Conduct.
Code of Conduct
You agree not to submit any User-Generated Content or other material that:
We reserve the right (but not the obligation) to edit, refuse to post, or to remove any User-Generated Content in whole or in part that we deem to be in breach of the Code of Conduct.
The Code of Conduct can be consulted electronically at http://cougargamingcyprus.com/index.php?route=information/information&information_id=5
13.2 You further agree that any User-Generated Content submitted by you does not contain any confidential, proprietary or trade secret information. We shall have no obligation to store, keep copies of or return any User-Generated Content. We further reserve the right, in our sole discretion, to modify, delete or remove any User-Generated Content from the Website that it deems to be in violation of the foregoing requirements.
13.3 You will be solely responsible and liable for, and will indemnify us and our officers, directors, employees and agents from and against any losses, expenses, liabilities, claims, costs, and damages arising from your User-Generated Content.
13.4 By publishing User-Generated Content on the Website, you agree that such User-Generated Content may be made publicly available. By publishing User-Generated Content on the Website, you grant to us unrestricted, royalty-free, perpetual, and irrevocable rights to:
- archive, cache, crawl, host, index, modify, and store your User-Generated Content to appropriate media formats, standards or mediums as part of the services provided by us;
- adapt, distribute, excerpt, modify, remix, reproduce, use, prepare derivative works of, publicly perform, and publicly display your User-Generated Content on the Website;
- use your User Generated Content for advertising, promotional or commercial purposes, including, but not limited to, the right to publicly display, distribute, perform, and reproduce your User-Generated Content in any media format or medium and through any existing or future media channels;
13.5 All User-Generated Content is owned by their respective owners and we are not responsible in any manner for that content.
14. Disclaimer and limits to our liability
14.1 Limits on our liability: We do not restrict our liability to you for personal injury or death arising as a result of our direct negligence, for fraud committed by us or for any other matter which it is unlawful to limit or exclude. We disclaim any and all liability to you for the supply of the Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount we have received from you in respect of such Goods or Service out of which the claim has arisen. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising.
14.2 Indirect or inconsequential losses: We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to goodwill, loss or damage to property and/or loss from claims of third parties arising out of the use of the Website or the Goods or Services or as a result of any failure of any goods purchased from us.
14.3 The Website: We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
14.4 Acts of God: We shall not be held liable for any failure or delay in delivering the Goods or performing Services where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.
14.5 Security Breaches: We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
15. General legal points
15.1 Ability to transfer or subcontract: We may subcontract any part or parts of delivery of the Goods or the Services that we provide to you from time to time and we may transfer our rights and/or obligations under this Agreement without your consent or any requirement to notify you.
15.2 Changes to the Terms and Conditions: We may alter or vary the Terms and Conditions at any time. Any variations or updates to these Terms and Conditions will be published on our Website. You will be deemed to accept the latest version of the Terms and Conditions when you buy our Goods or Services.
15.3 Entire Agreement: This Agreement constitutes the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision, these Terms and Conditions shall prevail.
15.4 Invalidity: If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, we agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
15.5 Jurisdiction and Cyprus Law: These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Cyprus. The parties hereto submit to the exclusive jurisdiction of the courts of Cyprus.
15.6 Delays: No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
16. Online Dispute Resolution
16.1 The European Commission provides a platform for Online Dispute Resolution (ODR). The platform can be accessed through http://ec.europa.eu/consumers/odr/ .
SUPPLEMENTARY WARRANTY AND MONEY-BACK GUARANTEE
1. This supplementary warranty and money-back guarantee (the “Supplementary Document”) supplements the Terms and Conditions (the “Terms”) published by Computer Geeks LTD having an address at Vithleem 25 Larnaca,Cyprus. (“we” or “us”).
3. In case of a conflict between the Supplementary Document and the Terms, the Supplementary Document shall prevail and control.
4. STATUTORY WARRANTY. The warranty stated in Section 6 of the Terms applies to defective products for 24 months from the date of supply (the “Statutory Warranty Period”).
5. EXTENDED WARRANTY. We warrant your product to be free from defects in materials and workmanship and to perform satisfactorily during the time period commencing 2 years from the date of supply and ending 3 years from the date of supply (the “Extended Warranty Period”). In case within the Extended Warranty Period, our product shows any defect caused by faulty materials and/or workmanship, we will make arrangements for free of charge service. If a repair is not possible or is considered uneconomical, we may replace the product with the same or equivalent product or part. We reserve the sole discretion as to whether to replace a product rather than repair it. If a replacement is provided the product or part replaced becomes our property. We may replace parts with refurbished parts.
6. MONEY-BACK GUARANTEE. You may return your product to us and obtain a refund of 80% of the price of the returned product (we will keep a 20% restocking fee) provided that you contact us within thirty (30) calendar days as of the date of delivery of the product (the “Money-Back Guarantee Period”). The refund will be provided within a time period of 30 days commencing on the day when we receive the return. Please note that the 14-day statutory right of withdrawal provided by the EU law does not apply to goods made to order or clearly personalized.
7. SHIPPING COSTS. The following terms shall apply to the payment of shipping costs:
A. Statutory Warranty Period: For products located in Cyprus, we offer free of charge pick up and return services for the duration of the Statutory Warranty Period. For products located outside Cyprus, the<